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PatBO

Go to <a class="fr-green" href="http://claims.route.com">claims.route.com</a>.&#xA0;Note: We refund the cost of the item(s) alone when approved. Shipping costs, taxes, and the Route premium are not included. Route also does not pay custom/duty fees.&#xA0;

Go to claims.route.com. Note: We refund the cost of the item(s) alone when approved. Shipping costs, taxes, and the Route premium are not included. Route also does not pay custom/duty fees.

How do I file a claim?

ROUTE

How can I check my order status?

How can I cancel or modify my order?

I forgot to apply a discount code at checkout, what do I do?

My promo code is not being applied.

Do you offer exchanges?

Can I change the delivery address or shipping speed?

Does PatBO offer price adjustments?

Can I preorder through PatBO.com?

Interested in a discount?

I’m experiencing an error during checkout

Need help finding your size?

ORDER

The item I want is sold out, what do I do?

How do I know my size?

PRODUCT

What is your return policy?

Can I return my order at any PatBO store?

How do I mail my return or exchange?

If I did an exchange, when will I receive my items?

I sent in my return. When will I receive my refund?

Can I return final sale merchandise purchased from PatBO.com?

How will I be refunded for a purchase made with online credit?

I missed the return window, what do I do?

Do you offer international returns?

RETURNS

Domestic Shipping

International Shipping

Duty and Taxes

When will my order ship?

SHIPPING

What is Route?

How can I track my deliveries on the Route mobile app?

Interested in a career at PatBO?

CAREERS

How can I have PatBO in my store?

WHOLESALE INQUIRES

How do I file a claim?Updated 10 months ago