Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues. Please note that Route is automatically added to your cart at checkout. If you do not wish to purchase package protection, be sure t
Go to claims.route.com. Note: We refund the cost of the item(s) alone when approved. Shipping costs, taxes, and the Route premium are not included. Route also does not pay custom/duty fees.
You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Ord