What is your return policy?Updated 10 months ago

Returns and exchanges must be delivered to our e-commerce warehouse within 14 days of the delivery date for a full refund. Returns will not be processed unless they go through our returns portal. If you are having issues with the returns portal, please reach out to us at [email protected]. PatBO provides pre-paid return labels that you can download through the returns portal. 

Returns can take up to 14 days after delivery for our e-commerce warehouse to process. Once your return is processed, you will receive an email confirmation. Upon return being processed, your refund can take around 2-7 business days to reflect depending on your banking partner. 

Please note all orders will be charged a standard $10 restocking fee. The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging, box it came in, tags, and garment bag. Any order not returned in its original condition will be returned to sender. Any return received after 14 days will be returned to sender. 

All sale products are Final Sale. When an item is final sale we do not allow returns. Any return that is Final Sale will be returned to sender. 

All store credits will be emailed to the email address provided when placing the original PatBO order.