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RETURNS

What is your return policy?

Returns and exchanges must be delivered to our e-commerce warehouse within 14 days of the delivery date for a full refund. Returns will not be processed unless they go through our returns portal. If you are having issues with the returns portal, plea

Can I return my order at any PatBO store?

You can! PatBO.com now accepts returns for online orders at our Soho and Miami boutiques. Returns made to the store are eligible for a full refund within 14 days of purchase online. The returned order must be in unworn condition with proof of receipt

How do I mail my return or exchange?

Please head to our returns portal here to start your return process. Please use the pre-paid label provided to ship your returned item. Once we receive the returned item at our fulfillment center, we will proceed with the refund, minus a $10 restocki

If I did an exchange, when will I receive my items?

Please head to our returns portal here to start your exchange process. Please use the pre-paid label provided to ship your returned item. Once your item is in transit, we will proceed with the exchange.

I sent in my return. When will I receive my refund?

Returns can take up to 14 days after delivery for our e-commerce warehouse to process. Once your return is processed, you will receive an email confirmation.

Can I return final sale merchandise purchased from PatBO.com?

All sale products are final sale. When an item is final sale we do not allow returns or exchanges. Items that qualify as final sale are noted on their product page and in the product title.

How will I be refunded for a purchase made with online credit?

Please allow for up to 14 days for our team to review and process your return. Your refund will go to your original form of payment. If you are receiving store credit, you will receive a gift card via email once the return has been processed.

I missed the return window, what do I do?

Returns are not accepted 14 days beyond delivery date. Final sale items cannot be returned or exchanged.

Do you offer international returns?

Yes! Please use our returns portal to process your return. The customer is responsible for paying the shipping associated with the return. All duties will be returned to the customer when the return is processed. Returns will not be processed unless