ORDER

How can I check my order status?

Once your order is placed, you will receive an email confirmation with your order number. You will receive a tracking number once your order ships out.

How can I cancel or modify my order?

Once an order has been placed, we can no longer make changes. If you have any questions or concerns, please leave us a chat, reach out to us at [email protected] or call (646) 799-2582 for further assistance.

I forgot to apply a discount code at checkout, what do I do?

Unfortunately, we can not aply the discount after the order was placed.

My promo code is not being applied.

The promo code may be expired or invalid for your use. Please leave us a chat here, email us at [email protected] or call (646) 799-2582 for further assistance.

Do you offer exchanges?

Yes! Please head to our returns portal to initiate your exchange.

Can I change the delivery address or shipping speed?

Unfortunately, we are unable to change the delivery address or shipping method once the order has been placed.

Does PatBO offer price adjustments?

PatBO will offer price adjustments on a case by case basis. Please ensure that the product is in stock in your size at the other retailer for the price match to be honored.

Can I preorder through PatBO.com?

Yes! Preorders are charged upfront and will be shipped as soon as inventory becomes available. Preordered items can be returned within 14 days of delivery. They are also eligible for exchanges, depending on inventory availability. All returned preord

Interested in a discount?

Our first-time customers receive a 10% welcome discount code when they subscribe to our newsletter. Additionally, join Club PatBO to earn points & exclusive rewards every time you shop. Learn about all the benefits here. Sign up here!

I’m experiencing an error during checkout

We are so sorry to hear that! Please reach out to [email protected] and include screenshots of the error you are experiencing. Please note that we do not ship to Russia at this time.

Need help finding your size?

Unfortunately, we do not have a size chart at the moment; this is something we are working towards. However, we recommend clicking on FitPredictor on each product page to assist with sizing. Please also check the copy.